Request deletion of your FLEXIAN Business account

How to request deletion

• In the app: open Settings › Legal & Privacy › Request account deletion. The request is sent from your signed-in account, so we already know which account it is.
• On this page: fill in the form below with the login you use in the app and an email address where we can reach you. Cloudflare Turnstile may verify your browser to prevent automated abuse.
• By email: write to support@flexian.me from an address we can reply to, and tell us your login and organisation.

What happens next

Sending the form registers a request and gives you a reference number. It does not delete anything immediately. Our team reviews every request by hand.

• We first verify that the request comes from the account holder. We will contact you at the email address you give us, and we may ask your organisation’s FLEXIAN administrator to confirm. We do not delete an account on the strength of an unverified request.
• This page never tells anyone whether an account exists, so it cannot be used to find out who uses FLEXIAN.
• We will tell you when the request has been completed, or why we cannot complete it.
• Your organisation’s administrator can also deactivate your account at any time, which stops it from signing in.

What is deleted

When we complete a verified request, we deactivate the account and delete or anonymise the personal information linked to it, including:

• your login and the stored (hashed) password, your role and your access to Locations;
• the push-notification tokens and device details registered for your account, and your notification preferences;
• records of your conversations with the FLEXIAN AI assistant that are linked to your account.

What we may keep

Some records belong to your organisation’s business and must be kept for accounting, legal or security reasons — for example orders, deliveries, stock counts, oven installation and confirmation records, and the audit records that show which user performed an action. Where we need to keep such records, we keep only what is necessary, anonymise the link to you where we can, and tell you why. We also keep a record of your deletion request and our correspondence about it, as evidence that we handled it.

Information stored only on your device (for example cached data or remembered sign-in details) is removed when you uninstall the app or clear its data.

More information

See our Privacy Policy for how FLEXIAN processes personal information, or email support@flexian.me with any question.